Privacy Policy

TOP ALACANT HOMES, S.L. informs you of its privacy policy applied to personal data. The use of the website does not imply that the user must provide any information regarding his or her identity, and it cannot be associated with a specific user by the company. In the case that personal data is provided, this data will be collected and used in accordance with the limitations and rights set out in the aforementioned regulation.

privacy policy

WHO IS THE DATA PROCESSOR?

• DATA PROCESSOR IS: TOP ALACANT HOMES, S.L.

• CIF (VAT number): B54975396

• Postal Address: Avda. Escandinavia, 72, Local 4, 03130, Santa Pola, ALICANTE

• E-mail: info@topalacant.com

WHAT KIND OF PERSONAL DATA DO WE PROCESS?

Depending on the products, services or functionalities you want to dispose at any moment we need to treat some data. These data will be the following:

• Your identification data (For example: Your name, surname, language, country from which you interact with us, contact details, etc.).

• Connection and navigation data (in case you interact with us from your mobile phone, for example).

• Data about your preferences.

Remember that, when we may ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, as they are data we need to provide the service or give you access to the functionality in question.

Please note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or may not be able to enjoy these services or features.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will treat your personal data for the following purposes:

1. To attend the requests or query that you submit through the different methods incorporated to our website.

We only process personal data that are strictly necessary to manage or resolve your request or query.

1. Analysis of usability and quality for the improvement of our services (Cookies)

If you access our website, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand how users interact with our website and thus be able to make improvements to it. Sometimes, we may carry out quality surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?

The legal basis wich allows us processing your personal data depends on its purpose. That’s why we will find different legal basis:

1. Attention to requests for information.

The legal basis for the processing of your data is your informed consent to respond to the queries raised through the website, which implies the acceptance of these conditions by the interested party.

1. Analysis of usability and quality for the improvement of our services (Cookies)

User’s consent for cookies implementation.

HOW LONG WILL WE KEEP YOUR DATA?

1. Information request.

We will treat your data for as long as it is necessary to deal with your request and a year afterwards.

1. Analysis of usability and quality for the improvement of our services (Cookies)

We will process your personal data according to our Cookie Policy.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

Personal data won’t be transferred or communicated to third parties, except in case of legal obligation or if we obtain your express consent or understand that there is a legitimate interest on our part, which will be duly communicated to you.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You will be able to exercise them free of charge by sending us an e-mail to our address info@topalacant.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it is necessary in order to be able to identify you, we may request a copy of a document accrediting your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

You may ask us for access to the data we hold about you.

You may ask us to rectify the data we already have. Please note that by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

You may ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or that we no longer have the legitimacy to do so.

You may ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of data or to keep them beyond the time necessary when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may change the information contained in this Privacy Policy from time to time. If we do, we will notify you by different ways through the Platform, or even notify your email address when the changes are significant to your privacy, so that you can review the changes, assess and, if appropriate, oppose or unsubscribe from any service or functionality.

COOKIES INFORMATION

We use cookies and similar devices to facilitate your navigation on the Platform, learn how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.